Terms & Conditions
ELIGIBILITY: In order to be eligible for Octopus Store One (1) year Warranty, the Product Registration Form must be completed by the original purchaser. Products purchased used, or resold, are not covered. The Warranty is activated from the date of the Product Registration, which must be completed within thirty (30) days of the original purchase date. Only one Product may be submitted per warranty claim. This One (1) year Warranty is available Worldwide.
WARRANTS: Octopus Store warrants, to the original purchaser of the Product included in the package, that the Product will be free from defects in materials and workmanship. If the Product fails due to one of these defects, we will replace it. Octopus Store has the sole right to determine if any claim results from a defect covered by this Warranty. This Warranty does not cover damage caused by accident, improper care, or negligence. This Warranty only covers products made by Octopus Store and sold by Octopus Store or an authorized reseller. It does not cover any third- party product(s) sold by other companies.
EXCLUSIONS: Octopus Store has no liability to provide warranty services due to Product damage resulting from shipping. Octopus Store will not be liable for any direct, indirect, or consequential damages to the Product’s purchaser, or any third-party user, arising from any Product deficiency. Octopus Store is not responsible for direct, special, incidental or consequential damages arising from any breach of warranty or condition, or under any other legal theory, including, without limitation, any costs of replacing personal property or recovering or reproducing any program or data stored in any device used with, or carried in, the Octopus Store Product.Octopus Store has the sole right to determine if and when any Product is to be discontinued. The One (1) year Warranty will cease to be in effect as at the date of the Product discontinuance. No Octopus Store reseller, agent or employee is authorized to make any modification, extension, or addition to this Warranty.
CLAIMS: If you are submitting a claim, you must fill out and submit the Warranty Claim Form, return the Product to us, and provide proof of purchase. You are also required to provide a description, and/or photograph detailing your reason for seeking a replacement. If you have any question about whether a claim is covered, please contact our Customer Service Representative prior to returning the Product. All shipping and other costs, such as customs charges, etc. are the customer's sole responsibility.